OCTEC is committed to maintaining your dignity as a client of our programs, through respect for your privacy and the maintenance of confidentiality in matters relating to your participation in our programs. We acknowledge and adhere to our responsibilities under the Australian Privacy Principles (APPs) and aim to ensure that all personal information in which we come into contact is managed in an open and transparent manner.
OCTEC collects personal information from our clients through referral processes, program registration and service provision. It is held securely in hard copy files and on electronic databases, and used to support service delivery and quality management processes. Some of the information we collect is released to the government departments that fund our programs as part of our contractual requirements.
If you wish to access information that we hold about you, you can do so by making a request to an OCTEC manager either verbally or in writing, and OCTEC will provide you with access within 14 days. If you feel that any of the information we hold about you is incorrect, you can request that it be corrected. If you believe that we have breached the Australian Privacy Principles, you can make a complaint to your case manager, trainer or an OCTEC manager either verbally or in writing, and we will investigate the complaint in a sensitive and professional manner.
OCTEC also respects your privacy by giving individuals the option of not identifying themselves or using a pseudonym when requesting or collecting general information about our services and programs, by not using or disclosing personal information for direct marketing purposes, by taking reasonable steps to ensure that the information we collect is accurate and complete, and by taking reasonable steps to protect the personal information we hold.