Hospitality & Retail

Certificate III in Retail

Course Code SIR30216
Build the customer service and sales skills to thrive in any retail environment.

Course Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging customers, maintaining daily store operations, and delivering on organisational expectations.

This course provides participants with a pathway to possible work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.

Course Units

Core Units

8 units
  • SIRXCEG001
    Engage the customer
  • SIRXCEG002
    Assist with customer difficulties
  • SIRXCEG003
    Build customer relationships and loyalty
  • SIRXCOM002
    Work effectively in a team
  • SIRXIND001
    Work effectively in a service environment
  • SIRXRSK001
    Identify and respond to security risks
  • SIRXSLS001
    Sell to the retail customer
  • SIRXWHS002
    Contribute to workplace health and safety

Elective Units

5 units
  • SIRXCEG008
    Manage disrespectful, aggressive or abusive customers
  • SIRXIND003
    Organise personal work requirements
  • SIRXHWB001
    Maintain personal health and wellbeing
  • BSBPEF301
    Organise personal work priorities
  • BSBOPS304
    Deliver and monitor a service to customers

Please be aware unit electives may change depending on specific student needs or requirements

Delivery modes

Flexible ways to study, all leading to the same nationally recognised qualification.
All programs include self-directed Learning.

Classroom

Face-to-face sessions at our Orange campus with experienced trainers and hands-on practice.

Online

Self-paced learning with live virtual classrooms. Requires a computer, stable internet, microphone, and camera.

Fees and Funding

Fee Category
Your Cost
  • First qualification
    $1450
  • Subsequent qualification
    $1750
  • Traineeship
    $0
  • Concession
    $240
  • Exemption
    $0
  • Fee-for-Service
    $4000

Course Snapshot

Course code
SIR30216
RTO ID
90142
Duration
Up to 12 months
Delivery
Classroom, Online

Eligibility requirements

Students must have access to a computer, stable internet connection and a working microphone and camera (online programs only).

Or call 1800 045 370

Getting Started

How to enrol

Three simple steps from first enquiry to your first day of study.
1
Enquire
Send us a message or call 1800 045 370. We'll talk you through the course and your options.
2
Check eligibility
We'll confirm Smart & Skilled funding, walk through prerequisites, and arrange your placement.
3
Enrol and Start
Complete your enrolment forms, attend induction, and begin learning, in person or online.
Contact OCTEC

Let's work out your next step

Tell us what’s going on — work, training or support — and we’ll point you in the right direction. We reply as soon as possible.

Call us on 1800 045 370
Monday to Friday, 9am–5pm
Drop into an office
Locations across NSW, ACT, Victoria
Send a message
Use the form and your enquiry goes straight to the right team

Send an Enquiry

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