Business & Leadership

Certificate II in Workplace Skills

Course Code BSB20120
Develop the foundational business and IT skills to confidently step into your first role in any industry.

Course Overview

This course provides students with the information technology skills and general business skills that are useful in any industry and most job roles. This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work.

Course Units

Core Units

5 units
  • BSBSUS211
    Participate in sustainable work practices
  • BSBCMM211
    Apply communication skills
  • BSBOPS201
    Work effectively in business environments
  • BSBPEF202
    Plan and apply time management
  • BSBWHS211
    Contribute to the health and safety of self and others

Elective Units

5 units
  • BSBPEF201
    Support personal wellbeing in the workplace
  • BSBOPS304
    Deliver and monitor a service to customers
  • BSBOPS303
    Organise schedules
  • BSBTWK201
    Work effectively with others
  • BSBTEC202
    Use digital technologies to communicate remotely

Please be aware unit electives may change depending on specific student needs or requirements

Delivery modes

Flexible ways to study, all leading to the same nationally recognised qualification.
All programs include self-directed Learning.

Classroom

Face-to-face sessions at our Orange campus with experienced trainers and hands-on practice.

Online

Self-paced learning with live virtual classrooms. Requires a computer, stable internet, microphone, and camera.

Work-based

Train while you work. Suited to existing support workers and traineeship arrangements.

Fees and Funding

Fee Category
Your Cost
  • First qualification
    $880
  • Subsequent qualification
    $1050
  • Traineeship
    $0
  • Concession
    $160
  • Exemption
    $0
  • Fee-for-Service
    $3500

Course Snapshot

Course code
BSB20120
RTO ID
90142
Duration
Up to 12 months
Delivery
Classroom, Online, Work-based

Eligibility requirements

Students must have access to a computer, stable internet connection and a working microphone and camera (online programs only).

Or call 1800 045 370

Getting Started

How to enrol

Three simple steps from first enquiry to your first day of study.
1
Enquire
Send us a message or call 1800 045 370. We'll talk you through the course and your options.
2
Check eligibility
We'll confirm Smart & Skilled funding, walk through prerequisites, and arrange your placement.
3
Enrol and Start
Complete your enrolment forms, attend induction, and begin learning, in person or online.
Contact OCTEC

Let's work out your next step

Tell us what’s going on — work, training or support — and we’ll point you in the right direction. We reply as soon as possible.

Call us on 1800 045 370
Monday to Friday, 9am–5pm
Drop into an office
Locations across NSW, ACT, Victoria
Send a message
Use the form and your enquiry goes straight to the right team

Send an Enquiry

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